Jibaji.bet's Privacy Policy — Your Data, Our Responsibility

Jibaji.bet ("jibaji", "we", "us") takes your privacy very seriously. This privacy policy explains what information we collect about you when you use the jibaji platform, how we use it, and what rights you have.

Jibaji is trusted by thousands of members across Bangladesh. To honour that trust, we treat every member's personal information with the same care we give our own assets. Reading this policy will show you that your data is completely safe with us.

This privacy policy applies to all jibaji services — including the website, mobile app, and customer support channels. By using the jibaji platform, you are considered to have agreed to this policy. If you do not agree with any part of it, we recommend refraining from using our services.

Jibaji only collects information that is necessary. A detailed list is provided below:

Personally identifiable information

• Full Name & Date of Birth
• Email Address & Mobile Number
• National ID or Passport Number (for identity verification)
• Residential Address

Financial information

• Mobile Banking Number (bKash, Nagad, Rocket)
• Deposit & Withdrawal History
• Transaction Time & Amount

Technical Information

• IP Address & Device Information
• Browser Type & Operating System
• Login time and session data
• Game Play History & Betting Records

Jibaji collects information in several ways. Each method is explained below:

• Registration Form: Information you provide when opening an account is collected directly.
• Identity Verification Process: Information is collected from documents uploaded during KYC (Know Your Customer) verification.
• Payment Transactions: Required information is collected from the payment gateway at the time of deposit or withdrawal.
• Automatic Tracking: Usage patterns are monitored through cookies, log files, and analytics tools.
• Customer Support Contact: Conversations via live chat or email are kept on record.
• Third-Party Verification: An approved verification agency may be used to confirm your identity.

Jibaji uses your information only for legitimate and transparent purposes. Each use case is clearly outlined below:

• Account Management: Your information is used to create, maintain, and secure your account.
• Payment Processing: To process deposits and withdrawals accurately.
• Identity Verification: To manage KYC processes for fraud prevention and anti-money laundering compliance.
• Customer Support: To resolve your issues and complaints quickly.
• Promotional Offers: To send you relevant bonuses and offers based on your preferences (with your consent).
• Legal Obligations: To meet applicable legal and regulatory requirements.
• Platform Development: To analyze usage patterns and improve the quality of our services.
• Responsible Gaming: To identify signs of addictive behavior and provide timely support.

Jibaji does not share your personal data with third parties — that is our core principle. However, sharing may be necessary in the following limited circumstances:

• Payment Provider: For deposits and withdrawals, bKash, Nagad, and other payment gateways receive only the transaction information required to complete the process.
• Identity Verification Agencies: Document details may be shared with approved verification bodies to complete KYC.
• Game Software Providers: Only the minimum data necessary to operate the games is shared.
• Law Enforcement Agencies: We are required to disclose information when ordered by a court or in response to a valid legal request.
• Audit & Compliance: Certain information may need to be provided during regular reviews by the licensing authority.

In each of the above cases, only the minimum necessary information is shared — nothing more. All third parties we work with have their own data protection agreements in place.

The jibaji website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

Cookies we use:

• Essential Cookies: Required for login sessions and security — the site cannot function without these.
• Functionality Cookies: To remember your preferences such as language and theme.
• Analytics Cookies: To understand which parts of the site are used most — fully anonymous.
• Security Cookies: To prevent fraud and unauthorized access.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

Jibaji uses industry-standard technology to protect your data. Security isn't just a promise for us — it's part of our everyday operations.

• 256-bit SSL Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Firewall Protection: Robust firewall protection to prevent unauthorized access.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Restricted Access: Only authorized personnel have access to your information.
• Data Backup: Regular backups are maintained on secure servers.

Jibaji does not retain your data longer than necessary. However, certain information is required by law and regulatory obligations to be kept for a specified period.

After the specified retention period, your data is securely deleted or anonymized so you can no longer be identified.

As a jibaji member, you have important rights over your personal data. We are fully committed to upholding those rights at all times.

Jibaji strictly prohibits providing services to anyone under the age of 18. We believe protecting minors is one of our most important responsibilities.

• Age verification is mandatory during the registration process.
• Jibaji does not intentionally collect any information from individuals under the age of 18.
• If we become aware that any data has been collected from a minor, it is deleted immediately and the account is closed.
• If you have any concerns, parents and guardians can reach us at support@jibaji.bet.

Jibaji may update this Privacy Policy from time to time, as required by business growth, changes in law, or technological developments.

• For significant changes, we will notify you in advance at your registered email address.
• The "Last Updated" date at the top of the page is always kept current.
• Continued use of our services after any changes are made will be considered as acceptance of the updated policy.
• You have the right to close your account if you do not agree with any changes.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch. Our dedicated data protection team is always ready to assist you.

• Email: support@jibaji.bet
• Write in the subject line: "Privacy Policy Request"
• Response Time: Typically within 3–5 business days